Manage your printer in the portal

4 min. readlast update: 02.11.2026

To manage your printer, you can do the following :

  1. Add printer
    • To add printer from the portal, you can open the printer menu on the sidebar. Then select the “Printer” menu. After that, select “+Create Printer”.

      What is the context of the printer at the pos ?
      In a POS system, a printer is mainly used to print receipts. It helps connect the cashier, kitchen, and customer by providing physical proof and clear order information.


On the create printer page, you will find the following details section an explanation of several columns for the details section : 



      • IP and PORT
        A port is a special channel used by POS systems to send data to printers, which can be likened to an entrance where print data is received. Even if the IP address is correct, the system still requires the correct port for print commands to be processed properly, because if the port is incorrect, the printer will not respond and the receipt will not be printed. Generally, POS printers use standard ports such as 9100, so with the correct port settings as recommended by the system or technician, the printing process will run more smoothly, stably, and with minimal disruption.

      • Type
        Standard generally only print one color, namely black, because they use heat on special paper without ink, so the print results are neat but do not support colors and can fade when exposed to heat or light. Meanwhile, Dot Matrix Printers also typically print in one color depending on the ink ribbon used, such as black, blue, or purple, with more durable and fade-resistant results, although the colors may become faint when the ink ribbon is running low.

      • Fallback Printer
        A fallback printer is a backup printer that is used automatically when the main printer malfunctions. This is to ensure that transactions continue to run without interruption, so that receipts or order tickets can still be printed even if there is a problem with the main printer. With a fallback printer, the POS system will switch the printing process to another printer that has been prepared in advance.

    • After that, press save when you are done.
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  1. Edit printer

    To edit printer from the portal, you can open the printer menu in the sidebar. Then select the “Printer” menu. After that, press the edit icon.


    After that, you need to fill out the form in the details section and click save when it done. 

  2. Clone printer
    To clone a printer group, you can press the three dots icon in the printer group you want. Then select clone and it will automatically create a clone of the printer you selected earlier.

  3. Delete printer
    To delete a printer, you can press the three dots icon in the printer you want, then select Delete.


    Or you can delete the printer by going to the edit page and pressing the delete button.



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