How to Check Failed Print Jobs on a Specific Printer

To view receipts that failed to print on a specific printer, you can : 

• You can click the printer icon on the bottom navigation bar. This will open the printer management page.

• If you look at the printer list, you’ll see a button with a history icon that lets you view the history of failed print jobs. Click that button.
  
  
  
• After you tap the icon, you'll see a list of receipts that the printer was unable to print.
  
  
  

  What is failed printing on a specific printer ?
  The “Printing Failures on Specific Printers” feature is used to display a list of transactions or documents that the system was unable to print on specific printers. This feature helps users identify which print jobs failed, allowing them to address the issue immediately without having to search for them manually. 

  
  Typically, printing failures can occur for several reasons, such as: 

  • • The printer is not connected or is offline.
    • The printer is out of paper or is malfunctioning.
    • Network issues.
    • Incorrect printer settings.
• In this feature, you can take two actions to resolve errors that occurred when a previous receipt print job failed.
  
  • Reprint receipt
    To reprint a receipt, press the printer button. This will reprint the receipt that failed to print earlier.
    
    
    
  • Preview Receipt
    To preview a receipt, tap the info icon. This will display a preview of the receipt that failed to print.